Baggiejohn some STH's sold their own seats for the 5-5 game against Man U, unfortunately it happens.
The way we sold the tickets didn't work out as it should have done, even the disabled supporters had issues getting their tickets and they had a designated phone number to ring but in the end I would say 99.9% of those entitled to a ticket have got one.
Kev,
I think I've shown over the years, that I have a lot of time & understanding of how & why the club makes some of the decisions it does.
It would have been difficult to predict the demand there was for tickets on the first day, particularly when STH's had seats guaranteed for 3 days, so I have some sympathy for glitches in the process, as a result of overload.
On the other hand members have a valid argument to be second in the queue behind STH's for tickets, & IMO it's wrong to give STH's an option for a second ticket before members. The maths says that if only 40% of STH took up the option of a second ticket, there would be none left for members.
It may be that the club realised that they had made a mistake & changed to process on Wednesday to suit. As you say, the consequences of that decision meant that most people who wanted a ticket got one.
Couple of observations though:
How much of an impact did the alleged sale of spare tickets on social media have on the decision to stop selling additional tickets to STH's.?
It doesn't appear that the ticketing process has been thought through very well, & has to raise question marks about the professionalism of the club.