Albion to scale back operations
In light of recent events we are writing to you to advise of some operational changes the Club are taking in response to the coronavirus health crisis.
The Club will be stripping back its activities to support efforts to protect the health and well-being of players, staff and supporters. From today, The Hawthorns will be operating with a skeleton staff.
We will keep you updated with developments over email and on our social media platforms and on wba.co.uk. If you have a query please email enquiries@wbafc.co.uk.
TICKET OFFICE
The Ticket Office will be closed for visitors but fans can still use wbatickets.co.uk or call the Ticket Office on 0121 227 2227, Monday to Friday from 9am to 5pm.
RETAIL
The Stadium store is now closed and the Merry Hill store will close at 9pm this evening until at least 3rd April 2020. Any orders that were in store for Click & Collect have been passed to Stadium Reception for collection.
Supporters can still shop online at shop.wba.co.uk but please note we will be staffing the warehouse two days per week so there may be a delay in delivery of your order. There will be no Express Delivery option for now. If you have any queries for the retail team please email retail@wbafc.co.uk.
ALBION FOUNDATION
The Albion Foundation will reduce its staffing operations to a skeleton level and will encourage work from home wherever possible. It will continue to deliver to schools and in the community for all but the more vulnerable groups until government guidelines change.
HOSPITALITY
The Hospitality team will be working from home but your Account Manager can still be contacted via email, if you do not have an Account Manager but do have a query please contact hospitality@wbafc.co.uk.
CONFERENCE & EVENTS
At present we are still facilitating any booked events to be held at The Hawthorns. This may change as government instruction does but at present booked events are sill taking place. We have alternative catering options in place for anyone that requires them. Our Events Team will also be working from home but will be contactable over email or at events@wbafc.co.uk.
Mark Jenkins, Albion’s CEO, commented: “Clearly, we are in unprecedented times which will bring challenges for us all.
“But I want to reassure both our staff and supporters that the Club is soundly positioned to emerge from this period ready to resume normal operations, whenever that may be.
“The health and well-being of our staff and supporters is uppermost in our thoughts and as a result we have taken sensible precautions to try to protect their welfare.
“Where possible we are making plans for our staff to work from home and have already instigated protocols to reduce engagement between players and supporters for their mutual well-being.
“We are in a time which none of us have ever experienced before and it would be silly not to concede there are challenges ahead. But equally I have no doubts that our Club will overcome the difficulties.
“In the meantime, on behalf of all of us at Albion, I can only send our best wishes to all of our supporters and urge them to heed the best advice available and stay safe and well while we all cope with this global emergency.â€
For health information and advice, head to the NHS website, while the government's recommendations can be found here.
