An update regarding your 2019/20 Season Ticket
Dear Frank
Nothing beats the real thing at The Hawthorns – but as all fans will know by now, Albion must complete the remainder of the current campaign behind closed doors.As a result, the Club today offer details of the refund options for our 2019/20 season ticket holders following confirmation the games are going ahead.
Season ticket holders can opt for one of a range of options which we hope will provide suitable recompense for the five home games they are now no longer able to attend.
Details of these options are outlined below and they are led by the opportunity to watch all of our remaining fixtures (excluding potential play-off matches), home and away, via a free live stream with the EFL’s iFollow service.
Chief Executive Mark Jenkins says: “We are incredibly grateful to the emails and messages we have had from our Season Ticket holders wishing to help in this way and I cannot stress how valuable it will be to our Club going forward.
“We have so far negotiated three difficult months without football as well as can be expected but I do not under-estimate the problems that are still ahead for every club, including our’s. We must find a way to continue operating while deprived of significant income. To hear our fans saying ‘it’s ok – keep the money’ at a time like this has been fantastic for everyone in the Club.
“Equally, we are also very aware that this crisis has left other fans facing real financial hardship and we obviously recognise and understand their needs as well. Hopefully, there will be an option within this package that suits everyone."
If your season ticket was purchased using a loan or other finance option you can still receive any of the below options, but if there are still finance payments outstanding these must continue to be made as agreed between you and the relevant finance provider.
What do you need to do next?
If you would like to receive a code to watch all of Albion's remaining nine fixtures of the 19/20 season on iFollow (any potential play off matches excluded) and a ticket to the next domestic Cup match the Club play at The Hawthorns (when capacity crowds are permitted) then you don't need to do anything.
Your code will be emailed to you by Friday 19th June 2020 and your Cup ticket will be applied to your ticketing account.View Terms & Conditions for this option here.
If you do not want an iFollow code and a Cup ticket then you have three alternative options. To select one of these you must log in to your account and select your chosen option by 11.59pm on Tuesday 16th June 2020.
Your alternative options are as follows:
1. At the request of some fans we have provided the option for season ticket holders to give up their e-credit/refund and leave their money with the Club.
2. Claim E-credit to be redeemed against the renewal of your season ticket or home match tickets for the 2020/21 season (view Terms and Conditions here)
3. Claim a refund to be credited to your original payment method*
To select one of these alternative options, you must log in to your account and select your chosen option by 11.59pm on Tuesday 16th June 2020. If you don't, you will be automatically deemed to have selected the iFollow stream code and Cup ticket and we will contact you further as above.
You will need the Membership Number that is printed on your stilecard (beginning with a 2) to log in to your account.
If you opt for a refund and the card you used to make payment has expired please contact us on 0121 227 2227 to provide new details. Please note that refunds by cheque will be made out to the season ticket holder. if you claim a refund, for example, for a junior season ticket holder without a bank account, please contact the Ticket Office to confirm who the cheque should be made payable to.
Refunds to card will be made within 21 days from the deadline, cheques will be issued as soon as is possible.
By opting for a refund, e-credit or letting the Club keep your refund, you will not have the right to be provided with the iFollow Pass and Cup Ticket.
Refunds and e-credits will be to the value of 5/23 of the price paid for the season ticket, or 5/12 if it is a half season ticket.
If you select Leave to Club, you are agreeing to give up any refund that may be owed to you in respect of your 2019/20 season ticket and this money can be used by the Club to support it going forward.
Further details about the options available to you can be found online here.